Customer Service
How Do I Order Secured Media?
A security key must be assigned to the media before the order is complete. The security key can be an email address or domain address. For more details watch How To Assign Secure Access.
How Do I Download Media?
Open the Available Downloads menu from the profile icon drop down menu. Click the download button to download the media. For more details watch How To Download.
How Do I Request Support For Secured Media?
Complete the support request form found on the Contact Us page. Form more detail watch How To Assign Secure Access.
What is Vera and How Do I Download It?
Click here. to learn more about the Vera app. Download Vera
View Secured Media FAQ's
View Secured Media Flyer
View Vera Quick Start Guide
Can I edit or cancel my order after it's been placed?
No, all sales are final.
Why am I not finding publications for my Forklift?
You must contact a Caterpillar Forklift Dealer: www.mcfa.com
How can I order other publications that are not available on the site?
You must contact a Caterpillar Dealer, and they will place an order for you. If you do not have a dealer, you may find one here: Dealer Locator
Who do I contact if the PDF does not download correctly?
Contact Website Technical Support at Cat_Support@elandersamericas.com
How can I Opt Out from receiving Marketing Communications?
Enter your email address in this form and click save and you will be removed from our mailing list - Opt Out Link
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