Customer Service

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Frequently Asked Questions

FaqCategoryOrderInformation

GlobalFAQ_Q How Do I Download Media?: GlobalFAQ_A
Open the Available Downloads menu from the profile icon drop down menu. Click the download button to download the media. For more details watch How To Download.

GlobalFAQ_Q Can I edit or cancel my order after it's been placed?: GlobalFAQ_A
No, all sales are final.

GlobalFAQ_Q How can I order other publications that are not available on the site?: GlobalFAQ_A
You must contact a Caterpillar Dealer, and they will place an order for you. If you do not have a dealer, you may find one here: Dealer Locator

GlobalFAQ_Q Who do I contact if the PDF does not download correctly?: GlobalFAQ_A
Contact Website Technical Support at Cat_Support@elandersamericas.com